Respect people
Keep everyone safe and welcome
- No threats, harassment, hate, sexual content or impersonation.
- Do not expose another person’s private information.
- Upload photos only when you have permission to share them.
Community safety
A useful climbing community, looked after.
Shared sites, sections, routes, wall photos, comments, updates and leaderboard entries must be useful, lawful and safe for a mixed community.
The standard
Share what helps people climb
We welcome useful local knowledge and honest route information. These rules apply to every public contribution.
Respect the place
Access advice must be responsible
- Do not encourage unlawful access or ignore current closures.
- Do not present dangerous instructions as verified safety guidance.
- Use the venue, landowner or emergency services for immediate danger.
Respect the record
Make route information trustworthy
- No spam, deceptive grades or misleading route information.
- No commercial promotion disguised as community knowledge.
- Share only material you created or have the right to use.
When something is wrong
Report, block, then review
The app keeps personal blocking immediate and sends reports into a protected service for a recorded decision.
- Report in the appUse Report on the public item and explain the relevant safety or community concern.
- Block an authorBlocking hides that author’s public content for your account without waiting for a moderator.
- Protected reviewAn authorised moderator reviews the evidence, records a reason and takes the appropriate action.
Review and support
A route back, and a route to help
Appeal a decision
Ask for a second look
If your content was rejected or removed, use the opaque moderation reference shown in the app. Never include passwords, tokens or Health information.
Open the appeal form →Account or privacy support
Contact Two Waters Fitness
Use the main support journey for account, privacy and technical help. For immediate real-world danger, contact the appropriate local service instead.
Open support →Authorised moderators can open the protected review workspace.